Shipping policy
Last Updated: April 5, 2025
Thank you for shopping with Magvio. The following outlines our shipping terms and conditions.
1. Shipment Processing Time
All orders placed before 2:00 PM (local warehouse time) are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume or unexpected delays, shipments may take longer to process. If there is a significant delay in shipping your order, we will contact you by email or phone.
We offer free standard shipping to all listed destinations. Estimated delivery times are calculated from the date of shipment (not the order date).
| Destination | Shipment Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| United States | DDP Tracked Courier | 3–12 business days | Free |
| Canada | DDP Tracked Courier | 3–12 business days | Free |
| United Kingdom | DDP Tracked Courier | 3–12 business days | Free |
| Australia | DDP Tracked Courier | 3–12 business days | Free |
| New Zealand | DDP Tracked Courier | 3–12 business days | Free |
| France | DDP Tracked Courier | 3–12 business days | Free |
| Germany | DDP Tracked Courier | 3–12 business days | Free |
| Italy | DDP Tracked Courier | 3–12 business days | Free |
| Netherlands | DDP Tracked Courier | 3–12 business days | Free |
| Sweden | DDP Tracked Courier | 3–12 business days | Free |
| Switzerland | DDP Tracked Courier | 3–12 business days | Free |
📦 Delivery delays may occasionally occur due to customs inspections, carrier delays, or seasonal spikes.
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number(s). Tracking information typically becomes active within 24 hours.
4. Customs, Duties, and Taxes
For orders shipped to the United States, Canada, and other supported regions, all customs duties and import fees are included in the price at checkout. You will not be charged anything extra upon delivery.
Magvio works with carriers to ensure smooth, fully prepaid delivery — no surprises or hidden fees.
5. Damages During Shipping
Magvio is not liable for products lost or damaged during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim.
🔐 We recommend saving all packaging materials and damaged items in case a claim is required.
6. Need Help?
If you have any questions regarding shipping, tracking, or international delivery, please contact our team at:
📧 help@magvio.com
7. Returns & Refunds
For full details on how to return items and request a refund, please see our Return & Refund Policy.
This page outlines return eligibility, timelines, and our process for handling damaged, unwanted, or defective items.